Frequently Asked
Questions – 18ph

To complete KYC (Know Your Customer) verification at 18ph, you will need to submit a valid government-issued photo ID — such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID. You may also be asked to provide proof of address (a recent utility bill or bank statement showing your name and address) and, in some cases, proof of payment method ownership. KYC is required before your first withdrawal and is a standard regulatory requirement for all licensed online gaming platforms in the Philippines.

No. Each player is permitted to hold only one active 18ph account. Creating multiple accounts (also known as multi-accounting) is a violation of the 18ph Terms and Conditions and may result in the permanent closure of all associated accounts and the forfeiture of any balances or bonuses. If you have forgotten your login details, use the password reset function on the login page or contact our support team for assistance.

On the 18ph login page, click "Forgot Password?" and enter the email address associated with your account. You will receive a password reset link within a few minutes. Click the link, enter your new password, and confirm it. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact the 18ph support team via live chat or email at [email protected] and our team will assist you promptly.

If you wish to permanently close your 18ph account, please contact our support team via live chat or email at [email protected]. Before closing your account, ensure that you have withdrawn any remaining balance. Account closure requests are processed within 5 business days. If you are closing your account due to concerns about your gambling habits, we strongly encourage you to consider our self-exclusion or cooling-off options first — visit our Responsible Gaming page for more information.

18ph supports a wide range of payment methods popular with Filipino players, including GCash, PayMaya (Maya), BPI Online, BDO Online Banking, Metrobank Online, and other major Philippine e-wallets and bank transfer options. All transactions are processed in Philippine Peso (₱). The available payment methods may vary depending on your location and account verification status. Check the Cashier section of your 18ph account for the full list of currently available options.

The minimum deposit at 18ph varies by payment method. For most e-wallets such as GCash and PayMaya, the minimum deposit is ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum may be higher. Please check the Cashier section of your 18ph account for the exact minimum and maximum deposit limits applicable to your chosen payment method. Deposits are typically credited to your 18ph account instantly or within a few minutes.

Withdrawal processing times at 18ph depend on the payment method selected. E-wallet withdrawals via GCash and PayMaya are typically processed within 1–24 hours after approval. Bank transfers to BPI, BDO, and Metrobank accounts generally take 1–3 business days. All withdrawals are subject to a security review and KYC verification before processing. To avoid delays, ensure your account is fully verified before submitting a withdrawal request. If your withdrawal has been pending for longer than expected, contact our support team.

Withdrawals at 18ph may be declined for several reasons: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account details and your payment method, or a pending security review. If your withdrawal has been declined, you will receive a notification explaining the reason. You can also contact the 18ph support team at [email protected] for a detailed explanation and guidance on how to resolve the issue.

18ph does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees, which are outside of 18ph's control. We recommend checking with your payment provider for their applicable charges. Currency conversion fees may also apply if your payment method operates in a currency other than Philippine Peso (₱).

The 18ph welcome bonus is automatically credited to your account upon completing your first qualifying deposit. Ensure that you have fully verified your account (KYC) before making your first deposit to be eligible. The welcome bonus amount and any applicable promo codes will be displayed in the Promotions section of your 18ph account. Always read the bonus terms and conditions carefully before claiming, as wagering requirements and game restrictions may apply.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus funds become withdrawable. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms in your 18ph account for full details.

If your 18ph promo code is not applying correctly, check the following: ensure the code has been entered exactly as provided (codes are case-sensitive), confirm the promotion is still active and has not expired, verify that your account meets the eligibility criteria for the promotion, and check that you have not already claimed the same offer previously. If the issue persists after checking all of the above, contact the 18ph support team with your promo code and account details and we will investigate promptly.

18ph Casino offers a diverse game library designed for Filipino players. You can enjoy online slots with hundreds of titles from leading providers, classic bingo rooms, the fast-paced Hi-Lo card game, and the adventure-themed Captain's Bounty. The platform is regularly updated with new game releases and seasonal promotions. Visit the 18ph Casino page for a full overview of available games, or browse individual game pages like Slot, Bingo, Hi-Lo, and Captain's Bounty.

Yes. All games at 18ph use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. This means no game can be predicted, manipulated, or influenced by the platform or any player. RNG certification is a standard requirement for licensed online gaming platforms and is regularly audited to ensure ongoing compliance and fairness for all players.

If a game freezes or crashes during your session at 18ph, first try refreshing your browser or restarting the app. Your game session and any active bets are recorded server-side, so your balance should be accurately reflected when you log back in. If you believe a bet was placed but not settled correctly, contact the 18ph support team with the game name, approximate time of the issue, and your account details. Our team will review the game logs and resolve any discrepancies.

The minimum age to register and play at 18ph Casino is 21 years old, in line with Philippine gaming regulations. All players must complete identity verification (KYC) to confirm their age before they can deposit or place bets. Any account found to belong to a player under 21 will be immediately closed and any associated funds will be forfeited. We take age verification seriously to protect minors from accessing gambling services.

You can request a self-exclusion directly from your 18ph account settings under the Responsible Gaming tab, or by contacting our support team at [email protected]. Self-exclusion options range from a temporary cooling-off period to permanent account closure. Once activated, your account will be locked immediately and cannot be reopened before the exclusion period expires. For full details on all available player protection tools, visit our Responsible Gaming page.

Yes. 18ph provides a full suite of responsible gaming tools including daily, weekly, and monthly deposit limits, loss limits, session time limits, and reality check reminders. All of these tools can be configured directly from the Responsible Gaming section of your account settings. Limit reductions take effect immediately, while increases are subject to a mandatory 7-day waiting period. These tools are free to use and available to all registered 18ph players at any time.