Privacy Policy
18ph Casino Philippines

01 Introduction

18ph ("we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the 18ph platform. This Privacy Policy ("Policy") describes how 18ph collects, uses, stores, shares, and protects personal information in connection with the operation of the 18ph online gaming platform accessible at 18ph.net ("Platform").

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). 18ph takes its obligations as a personal information controller seriously and has implemented appropriate technical and organizational measures to safeguard the personal data entrusted to us by our players.

By registering for an 18ph account, accessing the Platform, or otherwise providing your personal information to 18ph, you consent to the collection, use, and processing of your personal data as described in this Policy. If you do not agree with the terms of this Policy, please do not use the 18ph platform.

02 Data We Collect

18ph collects personal data that is necessary for the operation of the Platform, the provision of gaming services, regulatory compliance, and the improvement of the player experience. The categories of personal data we collect include:

18ph collects personal data directly from you when you register an account, complete KYC verification, make deposits or withdrawals, contact support, or interact with the Platform. We also collect certain technical and usage data automatically through cookies and similar technologies as described in Section 6.

03 How We Use Your Data

18ph uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your 18ph account, including processing your registration, verifying your identity, and enabling you to access the Platform's features.
• Service Provision: To provide the gaming services you request, process your deposits and withdrawals, credit bonuses and promotions to your account, and resolve any disputes or technical issues.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including KYC requirements, anti-money laundering (AML) obligations, and PAGCOR reporting requirements. 18ph may be legally required to retain certain data and to share it with regulatory authorities upon request.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, cheating, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion and account restriction requests, and provide responsible gaming tools and resources to players.
• Customer Support: To respond to your inquiries, resolve complaints, and provide technical assistance through our 24/7 support channels.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about 18ph, subject to your marketing preferences. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 18ph platform.
• Legal Proceedings: To establish, exercise, or defend legal claims in connection with the Platform or your account.

04 Legal Basis for Processing

18ph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or the use of non-essential cookies.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and 18ph — specifically, the Terms & Conditions governing your use of the Platform. This includes processing your data to operate your account, process transactions, and provide gaming services.
• Legal Obligation: Where processing is necessary for 18ph to comply with a legal obligation, including KYC verification, AML reporting, and regulatory compliance with PAGCOR and the NPC.
• Legitimate Interests: Where processing is necessary for the legitimate interests of 18ph, such as fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and interests.

05 Data Sharing & Disclosure

18ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Third-party KYC and identity verification service providers who assist 18ph in verifying player identities and complying with AML regulations.
• Game Software Providers: Licensed game developers and platform providers whose games are available on 18ph. These providers may receive limited technical data necessary for game operation.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where 18ph is legally required to disclose information.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and technical infrastructure providers who support the operation of the 18ph platform, subject to strict data processing agreements.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors engaged by 18ph, where disclosure is necessary for the provision of professional services.

06 Cookies & Tracking Technologies

18ph uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure security, and analyze usage patterns. This section explains what cookies we use and how you can manage them.

A cookie is a small text file placed on your device when you visit a website. Cookies help the website remember your preferences, keep you logged in, and provide a more personalized experience. 18ph uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting the functionality of the Platform.
• Performance & Analytics Cookies: These cookies collect anonymized information about how players use the 18ph platform, such as which pages are visited most frequently and whether error messages are received. This data helps us improve the Platform's performance and user experience.
• Functional Cookies: These cookies allow the Platform to remember your preferences, such as your preferred language, display settings, and game lobby filters, to provide a more personalized experience.
• Marketing Cookies: These cookies track your browsing activity to deliver relevant promotional content and measure the effectiveness of 18ph marketing campaigns. Marketing cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 18ph platform. For strictly necessary cookies, no opt-out is available as they are required for the Platform to operate.

07 Data Retention

18ph retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account Data: Retained for the duration of your active 18ph account, and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AML regulatory requirements.
• Transaction & Financial Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and related regulations.
• KYC & Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Gaming History: Retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Support Communications: Retained for a minimum of two (2) years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which it will be deleted or anonymized within a reasonable timeframe.

Upon expiry of the applicable retention period, 18ph will securely delete or anonymize your personal data in accordance with our data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual.

08 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 18ph:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, stored, and shared. This Privacy Policy fulfills that obligation.
• Right to Access: You have the right to request a copy of the personal data that 18ph holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 18ph. You may update certain information directly through your account settings.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 18ph's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 18ph has violated your data privacy rights.

09 Data Security

18ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 18ph platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Access Controls: Access to personal data is strictly limited to authorized 18ph personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations and regular data privacy training.
• Firewalls & Intrusion Detection: 18ph employs enterprise-grade firewalls, intrusion detection systems, and continuous security monitoring to protect our servers and infrastructure from unauthorized access and cyberattacks.
• Regular Security Audits: 18ph conducts regular internal and third-party security audits and penetration testing to identify and address potential vulnerabilities in our systems.
• Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, 18ph will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03.

While 18ph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are also responsible for maintaining the security of your 18ph account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

10 Children's Privacy

The 18ph platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. 18ph does not knowingly collect personal data from individuals under the age of 21.

If 18ph becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings associated with an underage account will be forfeited.

If you are a parent or guardian and believe that your child has provided personal data to 18ph, please contact our support team immediately at [email protected] so that we can take appropriate action.

11 Changes to This Privacy Policy

18ph reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on the 18ph platform informing players of the changes.
• Where required by law or where changes are significant, notify registered players directly via email or in-platform notification.

Your continued use of the 18ph platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how 18ph protects your personal data. If you do not agree with any changes to this Policy, you should discontinue your use of the Platform and may request account closure by contacting our support team.

12 Contact & Data Protection Officer

18ph has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact our DPO directly:

If you are not satisfied with 18ph's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. For more information about your rights under the Data Privacy Act, visit the NPC's official resources.

For questions about responsible gaming, self-exclusion, or account restrictions, please visit our Responsible Gaming page or contact support directly. For the full terms governing your use of the 18ph platform, please review our Terms & Conditions.