At 18ph, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, resources, and support needed to keep gambling a healthy form of entertainment — never a problem.
18ph gives every player direct access to these tools — no waiting, no hassle. You are always in control.
Need a break? Request a temporary or permanent self-exclusion directly from your 18ph account settings or by contacting our support team. Once activated, your account will be locked and you will not be able to access the platform for the chosen period. We take self-exclusion seriously — no exceptions, no loopholes.
Set a daily, weekly, or monthly deposit cap on your 18ph account to keep your spending within a budget you are comfortable with. Limits take effect immediately when reduced, and any request to increase a limit is subject to a mandatory 7-day cooling-off period before it takes effect.
Define the maximum amount you are willing to lose over a set period. Once your loss limit is reached, 18ph will automatically prevent further wagering until the limit period resets. This is one of the most effective tools for keeping your gaming activity within healthy boundaries.
Set a maximum session duration for your gaming activity. When your session limit is reached, 18ph will display a reminder and, if you choose, automatically log you out. Keeping track of time is one of the simplest ways to maintain a healthy relationship with online gaming.
Not ready for a full self-exclusion but need a short break? Request a cooling-off period of between 24 hours and 6 weeks. During this time, your 18ph account will be temporarily suspended and you will not be able to log in, deposit, or place bets. Your account balance is safely preserved.
Enable periodic pop-up reminders during your gaming sessions that display how long you have been playing and how much you have wagered. Reality checks are a gentle nudge to pause, reflect, and decide whether you want to continue playing — keeping you grounded and in control at all times.
Responsible gaming starts with self-awareness. Here are some signs that gambling may be becoming a problem for you or someone you care about.
Spending more money on gambling than you can afford, or borrowing money (from family, friends, or through loans) to fund your gaming activity.
Chasing losses — continuing to gamble in an attempt to win back money you have already lost, often leading to even greater losses.
Neglecting work, school, family responsibilities, or personal relationships because of time spent gambling online.
Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down or stop.
Hiding your gambling activity from family members or lying about how much time or money you spend on gaming.
Using gambling as a way to escape from stress, anxiety, depression, or other personal problems rather than as a form of entertainment.
Repeatedly trying to cut back or stop gambling but finding yourself unable to do so despite genuine efforts.
Problem gambling affects people from all walks of life — from Manila to Cebu, Davao to Quezon City. If any of these signs sound familiar, please reach out to the 18ph support team or contact a professional counseling service. Getting help is a sign of strength, not weakness.
Honestly reflect on the following questions. If you answer "yes" to two or more, it may be time to use one of 18ph's responsible gaming tools or seek support.
Have you ever gambled with money that was meant for essential expenses like rent, food, or bills?
Do you find yourself thinking about gambling frequently, even when you are doing other things?
Have you tried to stop or reduce your gambling but found it difficult to follow through?
Do you feel the need to gamble with larger and larger amounts to get the same level of excitement?
Have you ever lied to family or friends about how much you gamble or how much you have lost?
Has gambling ever caused significant stress, conflict, or financial difficulty in your life?
Do you gamble to escape from problems, loneliness, or negative emotions rather than for fun?
This self-check is for informational purposes only and is not a clinical diagnosis. If you are concerned about your gambling habits, please contact the 18ph support team or a qualified counseling professional for personalized guidance.
Requesting a self-exclusion on 18ph is straightforward. Here is how to do it in a few simple steps.
Visit 18ph.net and log in using your registered email address and password. Make sure you are accessing your own account before proceeding.
Click on your profile icon at the top right of the screen and select "Account Settings" from the dropdown menu. Navigate to the "Responsible Gaming" tab.
Under the Responsible Gaming tab, click "Self-Exclusion." Choose your preferred exclusion period — options range from 1 month up to permanent exclusion. Read the terms carefully before confirming.
Confirm your self-exclusion request. You will receive a confirmation email at your registered address. Your account will be locked immediately and you will be logged out of all active sessions.
If you have trouble accessing your account settings or prefer to request self-exclusion directly, contact the 18ph support team via live chat or email at [email protected]. Our team is available 24/7 and will process your request immediately.
Once a self-exclusion is activated on your 18ph account, it cannot be reversed before the chosen period expires. Any request to reopen an excluded account before the exclusion period ends will be declined. This is by design — to protect you when you need it most.
You do not have to face problem gambling alone. These resources are available to Filipino players seeking support.
The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming guidelines and player protection resources for all licensed online gaming platforms in the Philippines. Visit the PAGCOR website or contact their player assistance hotline for guidance on problem gambling support services available in your area.
The NCMH Crisis Hotline is available 24/7 for Filipinos experiencing mental health challenges, including gambling-related stress and addiction. Hotline: 1553 (toll-free from PLDT landlines). You can also reach them at 0917-899-8727 (mobile).
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held regularly in Manila, Cebu, Davao, and other major cities across the Philippines.
Our dedicated responsible gaming support team is available 24/7 via live chat on the 18ph platform or by email at [email protected]. We can help you activate any of our player protection tools, process self-exclusion requests, or simply talk through your concerns in confidence.
Quick answers to the questions Filipino players ask most about responsible gaming at 18ph.
18ph is here to make sure your gaming experience stays fun, safe, and within your limits. Explore the platform with confidence — your wellbeing always comes first.
🔞 Must be 21 or older to play. Gambling involves risk. Please play responsibly and within your means.